Effective Date: March 28, 2023
EVIQO provides an innovative electric vehicle charging solution to home users, consisting of advanced hardware and an integrated online services. Our intelligent charging devices offer sophisticated control of charging functions, accessible both locally on a network and remotely via the Internet through mobile application. Our comprehensive system is designed to provide a seamless and convenient charging experience, allowing users to easily and efficiently manage their electric vehicle charging needs.
a) "Hardware" or “EVIPOWER” refer to the EVIPOWER Smart EV Charger by EVIQO, including its components and accessories;
b) "Embedded Software" refers to the embedded software and firmware within the EVIPOWER Smart EV Charger by EVIQO powered by the website and the mobile application;
c) "Website" refers to the EVIQO website (https://eviqo.io/);
d) "Service" refers to EVIQO's online service for controlling charging functions of intelligent charging hardware devices - EVIPOWER, which can be accessed via the Internet using the EVIQO app.
e) "App" refers to EVIQO mobile application for controlling charging functions of intelligent charging hardware devices.
2.1. In order to use the EVIQO App or specific features of the App, you may need to complete a registration process. Accessing and using the App may also require specific credentials, such as a username and password. By using the App, you agree to treat your access credentials, including your user name and password, as confidential information.
2.2. If you suspect or become aware of any loss or theft of your password or any unauthorized use of your user name and password, you must immediately notify the Company. Failure to comply with these obligations may result in loss or damage for which the Company will not be held liable. By submitting the requested information in the registration form in the App, you represent and warrant that the information you provide is complete, true, accurate, and current in all respects. It is your responsibility to maintain and update your account information promptly to ensure its accuracy and completeness.
2.4. EVIQO retains the right to deactivate user accounts and passwords if a user fails to log in for one year after registering the account. EVIQO may reclaim the account to prevent resource wastage, and any resulting adverse consequences shall be the user's responsibility.
3.3. Users agree that they are at least eighteen years old or have reached the legal age of majority in your state, whichever is higher. Users will always provide accurate, current, and complete information when using the EVIQO App. This includes any information users could submit through registration or submission forms, for which users have the necessary rights, permissions, or authority.
3.7. Apart from the rights explicitly granted herein, EVIQO does not provide any other express or implied rights to you or any other individual. Consequently, you are prohibited from modifying, translating, decompiling, creating derivative works of, copying, distributing, disassembling, broadcasting, transmitting, publishing, removing or altering any proprietary notices or labels, licensing, sublicensing, transferring, selling, mirroring, framing, exploiting, renting, leasing, private labeling, granting a security interest in, or using the App in any manner not expressly permitted herein or which in a manner which contradicts normal EV charger personal use. Furthermore, you must not, and must not permit any third party or individual to, disable, circumvent, or otherwise evade any security device, mechanism, protocol, or procedure implemented by EVIQO for the use of the App or respective network.
4. EVIQO Charging Restrictions
4.1. When charging an electric vehicle using an EVIPOWER Smart EV Charger by EVIQO, you are required to adhere to all relevant product, vehicle, safety, and technical documentation for both the charger and your vehicle.
4.2. Please note that strictly following the information provided in the manual does not exempt the user from their responsibility to comply with all relevant codes and safety standards. For example, it is essential to use the appropriate equipment and connector type specifically designed for your vehicle. EVIQO strictly permits the use of charging adapters manufactured by automakers and EVIPOWER. The use of any other adapter with EVIPOWER is strictly prohibited.
4.3. Please be aware that EVIPOWER are intended exclusively for standard, industry-manufactured automotive land vehicles. It is strictly prohibited to use EVIPOWER for any other type of vehicle or electric transportation, including but not limited to electric boats, home-built electric vehicles, home-built onboard chargers and vehicles with personally modified chargers, unless you have obtained separate express prior written consent from EVIQO.
4.4. It is important to understand that failing to comply with the terms outlined in this paragraph, the Installation guide (user manual (included with EVIPOWER) may result in damages or losses for which EVIQO bears no responsibility under applicable law. Such damages may include harm to personal property or personal injuries. Furthermore, you acknowledge and agree to indemnify, defend, and hold EVIQO harmless against any damage experienced by any party that arises from your failure to comply with these Terms.
5. Features of the Service
5.3. Unless otherwise agreed to in writing by both parties, the users are responsible for the installation process. Upon the user’s request, EVIQO may provide a list of installers or facilitate the installation and servicing of the EVIPOWER through a third party. However, EVIQO does not make any representations or warranties regarding the quality of installation services performed by such installers, unless otherwise stated in a written agreement. EVIQO will not be held liable for any claims or issues arising from the installation services, unless specifically agreed to in writing.
5.4. Users can contact EVIQO for support by sending an email to email@example.com or by calling
5.5. It is the user's obligation to accept all necessary fixes, including patches, bug fixes, updates, maintenance, and service packs for the proper functioning of EVIQO App and security of the EVIPOWER. EVIQO will release or push such fixes as part of its normal procedure. EVIQO shall not be held accountable for any liability, loss, damage, or other issues that may arise from the user’s failure or refusal to use the EVIQO App software updates.
6. Hardware Limited Warranty, Product Repair or Replacement.
6.1. EVIQO warrants to the user that the new EVIPOWER Smart EV Charger by EVIQO will materially conform to the published specifications and be free from defects in materials and workmanship under normal use during the warranty period for residential use in the USA and Canada, which starts from the date of purchase and is subject to proof of purchase. The warranty period for the products is twenty four (24) months from the date of purchase, subject to proof of purchase (referred to as the “Warranty”).
6.2. The Warranty period can be extended with the purchase of an extension from EVIQO (referred to as the "Extended Warranty Period"). The Warranty will be void if the product is used in a manner inconsistent with its intended purpose or design as described in Installation Guide and EVIQO’s Website altered, maintained contrary to EVIQO's instructions or warnings, or subjected to misuse, abuse, neglect, accidents, or external forces. Normal wear and tear is not covered by the Warranty. All applicable warranties for the product are detailed in the Warranty (including any extensions) and are incorporated into these Terms by reference to the page no.25 of the Installation guide. Proof of purchase is required for the Warranty and Extended Standard Warranty to be valid.
6.3. During the Warranty Period, EVIQO will, at its discretion, repair or replace any defective EV Charger upon receipt of written notice from the original purchaser, indicating the defect and received within the Warranty Period. The Warranty covers parts and factory labor required for repairing the EV Charger. However, it excludes any on-site labor costs associated with uninstallation or reinstallation of the repaired or replaced EV Charger. Users are solely responsible for correctly uninstalling any defective unit and installing the repaired or replacement of the product that is returned to you. The cost of shipping the product to the designated address for repair or replacement is not included in the Warranty.
6.4. EVIQO may provide remanufactured or reconditioned parts or refurbished or repaired charging stations as replacements under the Warranty. Any replaced parts, regardless of warranty coverage, remain the property of EVIQO. Replaced parts or charging stations are covered for the remaining duration of the original Warranty Period. In cases where the product is determined by EVIQO to be out-of-warranty or ineligible for warranty service, it will be returned to you. However, with your approval, EVIQO can provide repair or replacement services at their standard charges, which will be at your expense
* Disclaimers. Except for the express warranty stated in this Section 6 and to the maximum extent permitted by applicable law, the product, including the embedded software, and any software or related services provided by EVIQO are provided "as is." EVIQO and its suppliers expressly disclaim all other warranties, whether express, implied, oral, statutory, or otherwise, regarding any matter covered by this Contract. Without limiting the foregoing, EVIQO and its suppliers specifically disclaim any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing or usage of trade. Furthermore, EVIQO and its suppliers do not warrant, guarantee, or make any representations that the product will operate uninterrupted or error-free, in combination with materials or products not provided by EVIQO, or be free from bugs. EVIQO does not warrant that any errors can or will be corrected. No oral or written information or advice given by EVIQO personnel or resellers shall create a warranty or expand the scope of the warranty contained in this Section 6.
7. Confidential Information
7.1. Users may have access to their confidential or proprietary information belonging to EVIQO. User agrees not to use or disclose such information without prior written consent from EVIQO, both during and after the Term of use of the product. Users further agree not to decompile, deconstruct, or reverse engineer any information provided by EVIQO.
8. Intellectual and Industrial Property Rights
8.1. The EVIPOWER Smart EV Charger by EVIQO hardware, Embedded Software, Website, EVIQO App and Service, along with all their components and constituent parts, including devices, technologies, source code, designs, text, trademarks, logos, videos, and images, are protected by intellectual property laws and rights. EVIQO and its licensors own these intellectual and industrial property rights or have obtained the necessary authorizations or licenses from the respective owners. Therefore, Users must not take any actions that infringe upon EVIQO's or its licensors' intellectual property rights, nor challenge, oppose, or interfere with any applications made by EVIQO or its licensors for intellectual property protection related to these assets.
9. Limitation of Liability
9.2. The remedies provided in Section 6 are the sole and exclusive remedies available to the users and replace any other rights or remedies the users may have against EVIQO regarding nonconformity of the EVIQO products.
9.3. EVIQO maintains its service and may need to temporarily interrupt its availability for maintenance purposes. Additionally, you acknowledge that various factors beyond EVIQO's control can affect the operation of the service, including but not limited to Internet or network outages, environmental conditions, network overload, loss of connectivity, and actions of third-party software. EVIQO is not liable for any unavailability of the service caused by these events.
10.2. Upon termination of your EVIPOWER account, we will delete all your personal data without further notice, unless you expressly authorize the retention of personal data for the purpose of receiving marketing, promotional, and/or advertising communications.
12. Term and Termination
12.2. If your account remains inactive for a period exceeding 12 months, EVIQO has the right to terminate your account and the Contract with you. We will notify you at the email address associated with your account.
13. Written Communications
14. Applicable Law
15. Customer service and support
15.1. If you need to contact customer service for assistance, you can do so using the following methods:
- Email: firstname.lastname@example.org
- WhatsApp / Tel: +16504570099
16. Force Majeure.