With EVIQO Smart EV charger you can choose either of them.

The maximum output for the plug-in installation is 40A.

Te maximum output for the hardwire installation is 48A.

You must comply with National Electrical Codes and the so-called 80% rule: you can use 80% of your circuit capacity for a constant load.

• For EVIPOWER plug-in installation with NEMA 14-50 plug: NEMA 14-50 outlet is required, 50A circuit, maximum amperage output allowed for EVIPOWER is 40A. Install the outlet with the ground prong facing up.
• For EVIPOWER hardwire installation: to get the maximum amperage output of 48A for EVIPOWER, a 60A dedicated circuit is required.

Absolutely! For a hardwired installation, please remove the original input power cable with NEMA 14-50 plug and hardwire EVIQO level 2 EV charger. Please consult with the licensed electrician. You will need a custom whip of THWN-2 copper wires with the following gauge sizes: L1/L2 6 AWG and GND (PE) 10 AWG. Should you need our help to find one - our installation concierge will be happy to help you. Please do not use the input cable of the plug-in version for hardwiring.

If you have a NEMA 14-50 outlet at your home, all you have to do is plug in the EVIQO Smart EV Charger and enjoy the charging.

• Level 2 EV Charger with 25' output cable and 3.1’ input cable with NEMA 14-50 plug
• Holster 
• x2 Mounting Templates (for the EV charger and for the holster)
• x2 Wall-Mounted Brackets (for the EV charger and for the holster)
• Mounting Set (Expansion and Anti-Theft Screws, Phillips Pan Head Lag Screws with gaskets, additional spare screws) 
• Allen Wrench 
• Installation Guide

The EVIPOWER has the ground fault protector integrated in it.

Dip switch is a hardware maximum current output limiter. By default it’s set for 40A (number “2” on the dip switch) in the plug-in version and 48A (number “3”) for the hardwire version. You can adjust the default amperage to 16A or 32A (number “0” and “1” on the dip switch, respectively), subject to the circuit capacity and/or personal preferences. Follow these steps to access the dip switch:

1. Remove EVIPOWER from the wall bracket, by unscrewing the anti-theft screws on both sides of the device with the allen wrench provided in the box.

2. Remove the face part by unscrewing the 7 screws on the back side.

3. Locate the amperage dip switch on the motherboard located on the internal side of the face part of EVIPOWER, positioned in the top left corner. It’s gray, small, and with a round shape.

Dip switch is a hardware maximum current output limiter. The current slider located on the main page of the EVIQO app is limited with the output set on the dip switch. The slider has 1A increment. 

Performing a hard reboot is necessary. Locate the hard reboot button inside EVIPOWER by following these steps:

1. Remove EVIPOWER from the wall bracket using the provided allen wrench to unscrew the anti-theft screws on both sides.

2. Unscrew the 7 screws on the back of the device to remove the face part.

3. Inside, locate the round grey dip switch in the top left corner of the motherboard attached to the back side of the EVIPOWER face part.

4. Beneath the dip switch, find a small white button below to the right, which is the hard reboot button.

5. Press and hold the button for 11 seconds until you hear a beep sound.

6. EVIPOWER will then undergo a reboot. Give it 1 minute to set up.

7. After the reboot, the signal indicator (small vertical line) must go flashing blue - configuration mode.

8. Your phone must be very close to the EV charger, please allow the EVIQO app 10-60 seconds to find a new device. Once done, follow the next steps in the app

EVIQO level 2 EV charger operates at 240 volts and can deliver from 6 to 48 Amps. 

48 Amps (11.5 kW): Charging at this level can offer about 35-60 miles of range per hour, and it's suitable for those who want faster charging capabilities.

40 Amps (9.6 kW): This is a default setting providing around 30-50 miles of range per hour and is a good balance between charging speed and compatibility with most residential electrical systems.

EVIQO's distinct enclosure design, with a wider front side and an inclined rear part, allows for cable storage on top of the device. EVIQO is also equipped with a holster for hassle-free cable storage. The construction enables simultaneous cable storage on both the EVIQO Smart EV Charger and the included holster.

Maintaining the battery within the 20% - 80% range is known to enhance its overall lifespan over time.

EVIPOWER, as a level 2 AC (alternating current) charger for 240V, aligns with automakers' practices, where the battery percentage isn't communicated to residential AC chargers (only to DC superchargers). However, you always have the option to set the charging limit on your car's side. Simply access your car's app and adjust the limit as needed.

Once you power up the EV charger, the 15-minute configuration window starts and a small vertical line indicator must be flashing blue. The pairing process is very intuitive, just follow the steps in the EVIQO app.

If the 15-minute configuration window expired, restart the configuration window for pairing your smartphone with the charger:

1. Restart the device (power off and back on) to restart the configuration window.

2. Ensure the signal indicator (small vertical line) is flashing blue, indicating the configuration mode.

3. Keep your phone close to EVIPOWER; it might take a minute to detect.

4. Don't forget to grant the EVIQO app Bluetooth permissions.

Once you configure the EV charger for the first time, it might start updating for the latest firmware version, so please be patient and let it finish the process before initiating the first charging. It may take up to 10 minutes.  

Please restart your wifi router. It’s also recommended to restart EVIPOWER (power it off and back on). 

EVIQO encourages utilizing the charger's smart features. For optimal performance, ensure harmony between the smart functions: if you intend to utilize your car's smart features, refrain from duplicating settings in your car app to maintain seamless communication with EVIPOWER.

To ensure proper functioning of the schedules, please adhere to the following requirements:

Time Splitting: Ensure the Start and Stop times fall within the same calendar day (24-hour period). For example, if you intend to set a schedule from 9:00 PM to 6:00 AM, create two separate schedules: Schedule 1 from 9:00 PM to 11:59 PM and Schedule 2 from 12:00 AM to 6:00 AM. Schedule 2 will start automatically  after Schedule 1 finishes at 11:59 PM.

Avoid Overlaps: Regardless of the Schedule switcher (on/off), ensure there are no time overlaps with other schedules or Delayed Start.

Days Conflict: If you have the same days chosen in multiple schedules with no specific start/stop times set, it creates a conflict. For example, if Schedule 1 and Schedule 2 both have Monday selected but no specific start/stop times set, it's a schedule conflict.

Delayed Start: Make sure schedules don't overlap with the Delayed Start feature.

Complete Fields: A schedule is valid and can be switched on only if days, start, and stop times are chosen. Please fill in all the required fields for a valid schedule.

Conflicting values will not be saved: If you attempt to set a schedule that overlaps with an existing one, your changes will not be saved. To set the new schedule, you'll need to clear the days, start, and stop times of the existing schedule that would otherwise overlap with it. Don't forget to press “Done” to save the changes.

Please check the time zone in the EVIQO app. The charger picks the time zone based on the IP address of the wifi router it’s connected to. Press “...” in the top right corner of the main page. Then scroll down and choose the correct time zone.

Arriving later than planned is common, and the EVIQO Smart EV Charger accommodates this. If you happen to miss your scheduled start time (whether it's a Schedule or Delayed Start), don't stress. Charging will automatically commence if you plug in your vehicle later, as long as it's within the designated time frame.

Delayed Start is a one-time start time reservation. Once the start time is reached, the Delayed Start feature automatically turns off. If you prefer a standardized charging routine to benefit from regular off-peak rates, use the Schedules feature. Please avoid setting a Delayed Start that conflicts with the existing Schedules.

To monitor your estimated costs effectively, set your electricity rates:

1. Tap the "..." icon located in the top right corner of the main page.
2. Access the Settings menu.
3. Select Electricity Plans.
4. Set your basic plan and any additional Plans (you also have the option to rename them).
5. Leverage the smart reminder available in each plan menu for Plans 1-3 to conveniently set schedules for your off-peak periods.
6. Once the electricity rates are set, your EVIQO app will calculate the est. costs automatically. When you're charging your car, you'll see the estimated costs associated with the charging session live right on the main page. If you want to see the lifetime expenses, day to day expenses or 1W, 1M, 3M expenses - please go to Usage Details page. Please note that the charts are clickable and you can track each day, just press on the chart and swipe left/right.

To add a new user, simply follow these steps:

1. Tap on the man icon in the top left corner of the main page.

2. Press Household -> Members -> Add member (located in the top right corner).

3. Choose the role for the new member, and tap the top right corner to confirm the invitation. The invited user will get an invitation email with instructions.

Yes,  EVIQO Smart EV Charger is certified and safe to use. The EV charger is UL compliant, ETL, Energy Star, FCC certified. These certifications ensure that the charger meets strict safety standards, environmental guidelines, and electromagnetic interference requirements, making it a reliable and secure choice for your electric vehicle charging. Additionally, these certifications make the EV charger eligible for various rebates and incentives, such as tax credits, reduced installation costs etc., which can vary depending on your location. If you require assistance in finding available incentives, our customer support representative will be happy to help you.

EVIQO Smart EV Charger meets water- and dust-proof international standards IP66 (Ingress Protection) and NEMA 4 (National Electrical Manufacturers Association) rating for protection level.

Both these protection levels mean that the EV Charger is protected against high-pressure water jets from any direction. It can withstand heavy rain, splashing, and hose-directed water without allowing liquid to enter the enclosure. It is also completely protected against the entry of dust and other solid particles. These ratings are crucial for ensuring the reliability and safety of electrical and electronic equipment in challenging conditions.

The EV charger is freeze-proof. We carefully tested all the EV chargers before shipping. All EV Chargers operate reliably under cold & freezing conditions. The Charger's safe operating temperature ranges from-22°F to 122°F (-30°C to 50°C).

UL and ETL are both designated as Nationally Recognized Testing Laboratories (NRTLs). NRTLs play a crucial role in independently certifying the safety and quality of EV chargers. UL is responsible for not only developing the testing standards but also conducting the tests based on those standards. On the other hand, ETL conducts tests according to UL standards.

In summary, when contemplating installations permitted by the National Electric Code, it is crucial to ensure that the EV charger is certified by either ETL or UL to meet the necessary safety and quality standards.  

EVIQO Smart EV Charger holds an ETL certificate, complies with the UL 2594 standard, holds FCC certification and bears the ENERGY STAR label. These certifications collectively represent major international safety and quality standards.

EVIQO Smart EV Charger effectively detects all possible errors of EV charger operation: Overcurrent, Current Leakage, Overvoltage, Undervoltage, Overheat, Surge Protection, Relay Fault Detection, Control Pilot Fault Detection, Voltmeter Fault Detection, Ground Wire Disconnection. If any of these errors occur, you will receive an immediate notification via the EVIQO app on your smartphone. Simultaneously, you will observe a corresponding Red LED charging indicator flashing on the charger's front panel. Each error is associated with a specific number and interval of Red LED flashes, which are detailed on page 21 of the included Installation Guide for your reference.